Complaints Process

We recognise that many complaints can be resolved through a direct discussion with a Suncoast Community Legal Service staff member. The staff member may raise your complaint with the Managing Solicitor or the CEO.

If your complaint is not resolved through a direct discussion or you would like to raise it directly with the CEO you can make a formal written complaint to the CEO of Suncoast Community Legal Service.

If you need help making a complaint, please  phone us on (07) 5376 7800. If you like to give feedback, please use our feedback form here.

When we receive your formal written complaint, we will:

  1. Acknowledge receipt of your complaint
  2. Investigate the complaint
  3. Prepare a response
  4. Inform you of the outcome

We will keep a written record of all complaints. Your complaint is kept confidential and will only be shared with the people necessary to resolve the complaint, including the worker who the complaint relates to.

If you are not happy with the outcome of the complaint you can make a further complaint to:

  1. The CLC Program Manager at Legal Aid Queensland if it relates to the legal service
  2. The Legal Services Commission if it relates to the conduct of lawyers